Comparing and Choosing a VoIP Provider for Your Business

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Choosing a quality business VoIP provider for your company can seem like a confusing task. Business VoIP has certain requirements that most businesses will share and the VoIP providers know this. There are many VoIP providers for you to choose from such as Vonage, BroadconnectTelecom USA, RingCentral or Voipo. Most service providers will have packages tailored to different levels of business volume and should have a package that is right for you.

Comparing and Choosing a VoIP Provider for Your Business

The most important aspect of choosing a suitable provider is to know what requirements your business has for the VoIP system.

Know Your Internet Connection: to best accommodate your businesses communication needs, ensure you know the strength and bandwidth capacity of your Internet service. This will be one of the first questions a VoIP service rep will ask.

Determine Your Businesses Needs and Budget: If you have determined your businesses needs and your available budget, it will be easy to choose a package that works.

Know Your Equipment Requirements: This means knowing if a hosted VoIP service is better for your business than a self-hosted option. Also, having an idea of how many phones and extensions are required will help ensure you choose a package with the right amount of lines and hardware.

Comparing VoIP Phone System Providers: When looking into a provider, look at the equipment on offer, features provided, the customer service the provider gives and the competitiveness of the service plans. Industry reviews are also a good way to gauge the quality of a provider.

Important information to be aware of before choosing your service provider includes:

  • Start-up costs & monthly fees
  • Limitations or potential costs for mobile phones or soft-phones
  • Features included in a chosen package
  • What is the extent of customer care and technical service the provider offers
  • Cost of added features
  • Cancellation fees
  • Hidden fees

Taking Advantage of the VoIP System in your Business

            Once the system is in place and set up in your business, take some time to familiarize yourself and your workforce with the features that a VoIP system has to offer. Most customizations are performed through what is called an “online portal”, which will be your businesses gateway to interacting with the VoIP system. Customize how calls are received, transferred, scheduled and held. An example of this is if you are extremely busy at work and want all your calls held. The system can do this. Now say you want all calls held except for a certain phone number. Specify this setting in the user interface and the VoIP system will let only the one, specified call through while holding others.

There are many business advantages to using a VoIP system, which you will gain, no matter which service provider you choose. A VoIP communications system allows your workforce to be reachable anytime, anywhere due to a VoIP system being able to ring all phones at once, or only some, based on a user setting. This is perfect for a workforce that is not necessarily in the same location all the time. Freedom to move and travel means a lot in today’s competitive markets. A VoIP system provides all sorts of messaging features including visual voicemail so an employee can read a voicemail while in a meeting. The way your business receives calls will also change for the better with a virtual receptionist option, hold call music option and information pulling when a call is received. Call recording is also a very useful tool especially for business in the customer service sector. A VoIP communications system is capable of outperforming a regular telephone service with ease.   On top of the overall affordability and savings gained when using a VoIP system versus conventional telephone communications, all the features and efficiencies they provide for your business will be a huge time and cost saver for your bottom line.

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