Microsoft is retiring Skype for Business Online on July 31, 2021 . In the two years leading up to retirement, current users will experience no change in service.
Microsoft launched Microsoft Teams in 2017, and it has seen a steady increase in users over time. It recently hit 13 million daily active users, which likely more than Slack. With the success of Microsoft Teams, it’s not surprising that Microsoft is planning to migrate users to the newer service.
While Microsoft Teams is doing well, it needs several features to make the migration to it easier for Skype for Business Online customers.
Dynamic 911. A feature of Microsoft Teams Phone System, Dynamic E911 automatically uses the caller’s current location to route to a Public Safety Answering Point (PSAP) call center operated by the local government. Dynamic E911 will be delivered in Teams for the United States by the end of this calendar year.
Shorter Retention Periods. New retention period options will allow customers to limit channel and chat retention periods to as short as 1 day and ensure that when data is deleted it is removed from all permanent storage locations in the Teams service. Shorter Retention Periods will be available in Teams by the end of this calendar year.
Contact Center Integration and Compliance Recording. At Inspire earlier this month we announced Teams partnerships with Five9, Genesys, and NICE to enable Contact Center solutions – and with ASC, NICE, and Verint to provide Compliance Recording. We’re also working with other Skype for Business Online certified partners to bring other Contact Center and Compliance Recording solutions to market for Teams.
Interoperability between Microsoft Teams and Skype Consumer is particularly noteworthy as many complain about this not being supported at the moment. Users have two years before Skype for Business Online is retired, so there’s a relatively long time to migrate anything that needs to be moved.
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